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Policy on Complaint Handling Measures & Dispute Resolution Measures

1. Amova Asset Management Co., Ltd.（hereinafter referred to as ”the Company"）’s

Complaint Handling Measures

(1) The Company upholds its “Regulations Concerning Complaint Handling and Dispute Resolution” by responding quickly and appropriately to customer complaints so that customers may gain an understanding of the situation.

The Company provides points of contact for complaints and other issues as below:

A. For investment trusts launched and managed by the Company: 0120-25-1404 (toll free)

B. For discretionary investment agreements and non-discretionary investment advisory agreements: 03-6447-6515

C. For direct sales of the Company investment trust: 03-6447-6222

D. For type II financial instruments business (excluding direct sales of the Company investment trusts): 03-6447-6515

(2) Open weekdays between 09:00-17:00; not open weekends and public holidays.)

The Company also resolves complaints through the organizations listed below. The organization is entrusted with complaint resolution operations by the Investment Trusts Association, Japan (03-5614-8440; [A] and [C] above), the Japan Investment Advisers Association (03-3663-0505; [B] above), and the Type II Financial Instruments Firms Association (03-6910-3980; [D] above), each of which the Company is a member of. The organization's contact information is as below:

Financial Instruments Mediation Assistance Center

Address: 1F Daini-Shoken Kaikan Bldg. 2-1-1 Nihonbashi-Kayabacho, Chuo-ku, Tokyo 103-0025

Phone: 0120-64-5005 (toll free) (Open weekdays between 09:00-17:00; not open weekends and public holidays.)

The standard process for resolving complaints at the center is as below. Contact the center for further details.

  1. Customer makes a complaint.
  2. Complaint towards member firm is mediated.
  3. Issue is discussed with customer and member firm,  and then resolved.

2. The Company’s Dispute Resolution Measures

The Company resolves disputes via mediation performed by the Financial Instruments Mediation Assistance Center. The center is entrusted with mediation operations by the Investment Trusts Association, Japan, the Japan Investment Advisers Association, and the Type II Financial Instruments Firms Association, each of which the Company  is a member of, and handles mediation with mediation officers. Use the contact information above to resolve disputes with the Company  through the center.

The standard process for mediation at the center is as below. Contact the center for further details.

  1. Customer submits a mediation request form.
  2. Mediation request form accepted and mediation officer selected.
  3. Customer pays mediation request fee.
  4. Mediation officer holds hearings with customer and member firm.
  5. Mediation procedures proposed and accepted.

(Supplementary Provisions)

Amendments and abolition of this policy shall be subject to the approval of the Compliance Oversight Committee (GEC Committee). However, minor wording amendments and changes to details such as organization names and addresses shall be subject to the approval of the Head of the Business & Regulatory Compliance Department

 

(Established) October 25, 2018 　(Enforced) November 1, 2018

(Revised) March 12, 2020 　(Enforced) April 1, 2020

(Revised) September 17, 2024 　(Enforced) October 1, 2024

(Revised) August 15, 2025 　(Enforced) September 1, 2025

 

Important Information

The funds mentioned are Japan registered funds approved for sale or purchase in Japan. By proceeding, you are representing and warranting that you are either resident in Japan or the applicable laws and regulations of your jurisdiction allow you to access the information.

The information on this website is not intended to be an offer, or a solicitation of an offer, to buy or sell any product or service to any person in any jurisdiction where such offer, solicitation, purchase or sale would be unlawful under the laws of such jurisdiction.

This website may contain links to the website of certain overseas affiliates of Amova Asset Management Asia Limited ("Amova Asia"). However, providing such links should not be considered as offering or solicitation by Amova Asia of any product or service of its affiliates to any person.

This website is purely for informational purposes only with no consideration given to the specific investment objective, financial situation and particular needs of any specific person. It should not be relied upon as financial advice. The mention of individual securities, sectors, regions or countries within this website are for illustration purposes only and does not imply a recommendation to buy or sell. You should seek advice from a financial adviser before making any investment. In the event that you choose not to do so, you should consider whether the investment selected is suitable for you. Investments in funds are not deposits in, obligations of, or guaranteed or insured by Amova Asia.

Past performance or any prediction, projection or forecast is not indicative of future performance. The Funds or any underlying funds may use or invest in financial derivative instruments. The value of units and income from them may fall or rise. Investments in the Funds are subject to investment risks, including the possible loss of principal amount invested. You should read the relevant prospectus (including the risk warnings) and product highlights sheet of the Funds, which are available and may be obtained from appointed distributors of Amova Asia or our website www.amova.com.sg before deciding whether to invest in the Funds.

The information contained herein may not be copied, reproduced or redistributed without the express consent of Amova Asia. While reasonable care has been taken to ensure the accuracy of the information as at the date of publication, Amova Asia does not give any warranty or representation, either express or implied, and expressly disclaims liability for any errors or omissions. Information may be subject to change without notice. Amova Asia accepts no liability for any loss, indirect or consequential damages, arising from any use of or reliance on this website.